- 1.Understand what backing up a profile does. Your Thunderbird profile (e.g., the email account you use) stores your account settings, inbox index, and more. If you want to be able to restore your profile in the event of a Thunderbird crash, you'll need to back up the profile folder.
- 2. Open Thunderbird. Click or double-click the Thunderbird app icon, which resembles a blue bird hovering over a white envelope.
- 3. Click ☰. It's in the top-right corner of the Thunderbird inbox window. A drop-down menu will appear.
- 4. Select Help. You'll find this in the drop-down menu. Selecting it opens a pop-out menu.
- 5. Click Troubleshooting Information. It's in the pop-out menu. This opens a new tab.
- 6. Click Open Folder. It's to the right of the "Profile Folder" heading
- 7. Click the Profiles folder name. You'll find this at the top of the File Explorer window.
- 8. Copy your profile. Click once the folder that you want to copy, then press either Ctrl+C (Windows) .
If there are multiple folders here, click one, press Ctrl+A (Windows) then copy the folders.
- 9. Close Thunderbird. Thunderbird must be shut down in order for you to copy the file.
- 10.10. Paste the copied folder. Go to the location in which you want to store your profile backup
(e.g., an external hard drive), click a blank space in the window, and press Ctrl+V or ⌘ Command+V to paste in the profile folder.
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